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Approach:
One of the fundamental commitments made by Inmobiliaria MyJ to its customers has been to strengthen our name as a badge of support and trust. In fact, since our foundation, we have implemented clear and concise internal and external processes to manage customer complaints.
Thanks to these processes, the experiences have been rewarding because they have provided us with the guidelines to properly manage the concerns of new owners.
"Know your House" Maintenance Guide:
One of the most enriching processes in the post-sales Customer Service relationship has been the implementation of the "Know your House" Maintenance Guide, a document that we have created to train our customers in the basic care of a house.
We have concluded that most of the repairs we handle are the result of a lack of preventive maintenance, and not negligence or unawareness.
Thanks to the fact that our customers follow our recommendations and thanks to the processes we have implemented, we have been able to work for the benefit of the customers and their life investment.
The purchase and sale agreement to be entered into with the customer sets forth the guarantees regarding construction and finishes.
Consumer Protection Good Practice Manual:
The Ministry of Economy, Industry, and Commerce (MEIC) coordinates with the Consumer Support Division to which Inmobiliaria m&j, S.A. has voluntarily affiliated. After satisfactorily undergoing a multiple-stage process, which was subject to an audit of all our internal processes and customer-related processes, Inmobiliaria m&j was certified by MEIC.
With this certification our buyers can be absolutely reassured that all our processes both at an internal and customer level are transparent; our purchase and sale agreements do not contain abusive clauses; all our processes are for the benefit of our customers and suitable internal controls, also for the benefit of the customers.
Inmobiliaria m&j, S.A. is proud of being able to provide this value added to its customers.
See awards
Repair Request Procedure:
The owner should send a repair request either by email to servicio@myj.co.cr or by fax to 2253-5532. Therefore, we provide a repair request form. The request form should indicate the project name, owner name, telephone, and the details of the repair being requested.
Repair Form
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